Lustora takes great care to ensure every product we offer is delivered in the best possible condition on the expected delivery date for the enjoyment of our customers.
Shipping is available within the continental U.S., including physical residential and commercial addresses (no P.O. boxes).
We offer standard shipping (5-8 business days) via USPS Ground Advantage:
- Orders under $75 (pre-tax) - $5.99
- Orders $75 or more (pre-tax) - FREE
Express shipping (1-2 business days) is available for a flat fee of $25.00 sent via FedEx.
Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 1-2 business days and only once credit card authorization and verification have been obtained. Orders placed on Saturday and Sunday will ship the next business day.
Cancellations or Changes to Orders
If you need to make a change to your shipping address or other order details, please email us as soon as possible. We’ll make our best attempt to update the requested information as long as your package has not left the studio.
In some cases, an address change can be made after a package has shipped using USPS Package Intercept. An address change fee plus additional carrier fees may apply.
For more shipping details, check out our Shipping policy.
As always, we gladly accept returns of new, unused merchandise within 30 days from the day the shipment was delivered.
- Items must be in their original condition without signs of wear or damage.
- Items returned by mail must be in all original packaging (tags, box, and pouch included).
- Shipping fees are non-refundable.
- Return shipping fees are to be paid by the customer.
- Gift cards are non-returnable.
Check out our Return policy for more details and fine print, or contact us to start a return.
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