Lustora takes great care to ensure every product we offer is delivered in the best possible condition on the expected delivery date for the enjoyment of our customers.
Shipping is available within the continental U.S., including physical residential and commercial addresses (no P.O. boxes).
We offer standard shipping (5-8 business days) via USPS Ground Advantage:
- Orders under $75 (pre-tax) - $5.99
- Orders $75 or more (pre-tax) - FREE
Express shipping (1-2 business days) is available for a flat fee of $25.00 sent via FedEx.
Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 1-2 business days and only once credit card authorization and verification have been obtained. Orders placed on Saturday and Sunday will ship the next business day.
Cancellations or Changes to Orders
If you need to make a change to your shipping address or other order details, please email us as soon as possible. We’ll make our best attempt to update the requested information as long as your package has not left the studio.
In some cases, an address change can be made after a package has shipped using USPS Package Intercept. An address change fee plus additional carrier fees may apply.
For more shipping details, check out our Shipping policy.
Common Necklace Lengths and Styles
Some General Tips to Help You Choose
- The taller you are or the fuller your frame, the longer the necklace you can effortlessly wear:
Petite frames – When in doubt, opt for 18”. It’s the ideal length for pendant necklaces and lands right below the collar of a crew neck tee.
Larger or taller frames – 20” can be a go-to. This is just long enough for everyday wear with a little wiggle room to suit your height or curves. - The more reflective/metallic the material, the more formal the occasion a necklace can suit.
- A longer chain will draw focus downward, add length to your face, and even accentuate curvy hips.
- A shorter chain will draw focus upward, soften an angular face, and minimize the hips.
Need more help? Check out How to Choose the Right Necklace Length for tips on layering and picking the right length for any style, occasion, outfit, and even body type or face shape.
As always, we gladly accept returns of new, unused merchandise within 30 days from the day the shipment was delivered.
- Items must be in their original condition without signs of wear or damage.
- Items returned by mail must be in all original packaging (tags, box, and pouch included).
- Shipping fees are non-refundable.
- Return shipping fees are to be paid by the customer.
- Gift cards are non-returnable.
Check out our Return policy for more details and fine print, or contact us to start a return.
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